Customer Service

Order Processing
At LaBiche Jewelers, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express, Visa, Mastercard , Discovery and Authorize.Net. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy, detailed below.
 
Shipping
We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses the continental United States, Hawaii, and Alaska using private carriers. We use United States Postal Services (USPS) for APO/FPO and P.O. Box destinations.
 
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.
 
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.

 
Fedex Ground (under $500)
$9.95
Fedex Ground (over $500)Free
Fedex Overnight (under $500)
$24.95

Fedex Overnight (over $500)

$14.95
USPS (under $500)$14.95

USPS (over $500)

$5.95
In-Store Pickup
Free

Deliveries to Alaska and Hawaii require additional time in transit.
 
Questions
For product inquiries or help using the LaBiche Jewelers website, please call 601-693-6071.
 
Cancellations & Returns

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us by phone or email for a return authorization number. Once you have done that, follow these simple steps!

  • Print and complete a Merchandise Return form.
  • You will need the original order number. Log into your account by clicking on the "My Account" button. Find your order by order date or order number and select it. Then select "Click here for printable copy of your invoice".

  • Please make note of why the item is being returned. You should write this on the invoice you include inside the package.

  • The item must be returned in its original packaging and with all accompanying manuals and accessories.

  • Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.

  • All manufacturers' warranties are in effect.

Send the package to:

LaBiche Jewelers, LLC., 2212 8th Street, Meridian, MS 39301



 

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